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Project Snapshots
Program Leadership
Financial Services
Collaborated with the organisation to design and implement a robust program management framework for the successful rollout of major tax reforms. This comprehensive approach encompassed strategic planning, risk management, quality assurance, budget oversight, and desired outcomes, ensuring seamless execution and effective management of the reforms.
Performance Measurement
Dairy Producer
We expertly facilitated the implementation of revamped Board and Executive Reporting packages, elevating information quality and efficiency. The concise packages, now spanning just 7 pages (previously 120), adeptly present crucial insights required by both the Executive and Board, streamlining decision-making processes.
HR Shared Services
Health Fund
We collaborated with the organisation to craft an innovative shared service delivery model for HR support services. This transformative project involves a comprehensive reengineering of current practices, driving performance to surpass industry benchmarks, fostering operational excellence and elevating the organisation's HR support capabilities.
A diagnostic tool that analyses the factors that contribute to potential risks and create vulnerabilities within your organisational teams.
Attract the best performing students
while maintaining fairness and standardisation
of credit and prior learning recognition.A framework designed to help universities and tertiary institutions understand and improve the quality of their academic programs and student outcomes.
Streamlined technology implementation management solutions that ensure a successful go-live.
Transform your organisational workforce into a strategic asset with our cutting-edge, platform-based approach to workforce planning.
A comprehensive approach that integrates workforce management and payroll processes, clearly connecting the tasks employees perform with the compensation they receive.
A tried and tested framework for building and operating service-centric support functions.
Trustworthy analysis by independent experts that paves the way to better decisions.
Project Snapshots
Shared Services Evaluation
Postal Authority
Played an active role in evaluating the Financial Management and Shared Services framework within an IT Services group, spearheading sub-projects to streamline service operations and drive operational improvements. Leveraged strategic insights and industry best practices to optimise service delivery, fostering enhanced operational efficiency and sustainable organisational growth.
Customer Relationship Management
Food Manufacturing
Aided the company in conducting a holistic review of their customer strategy, encompassing product rationalisation, customer assessment, and call centre operations development. Provided strategic support in enhancing customer service, streamlining operations, and refining the overall customer-centric approach to foster long-term business growth and improved service delivery.
Payroll Service Model
Government
We successfully implemented a progressive Payroll delivery model in Shared Services, enhancing immediate delivery and supporting a new greenfield site. The strategic phased approach optimises efficiency, facilitates seamless integration, and empowers the organisation to achieve operational excellence and growth with a future-oriented vision.