DECISION ARCHITECTURE ABILITY TOOLS
Delivery Channel Journey
In the increasingly interconnected and interdependent world in which we live, organizations must work together in order to meet their customers complex expectations.
Consequently, in order to deliver on the customer’s expectations, every organization is working through a combination of six possible collaboration channels:
Alliances are partner organizations.
Authorities have political or administrative power.
Business units are the functions that exist within organizations.
Networks are people connected by personal
and professional relationships.
Outsourced services act on behalf of other organizations.
Shared services are consolidated business operations.
In the modern world, we cannot meet customer expectations and remain relevant without them.
Your Delivery Channel Journey identifies the combination of collaboration channels being used to meet a given customer expectation and clearly articulates the responsibilities and accountabilities involved.