Decision Maker Chart

People and the decisions they make are often the difference between success and failure. But identifying the decision-makers is not as simple as everyone thinks.

The organizational chart is often mistaken as also being representative of decision-making, but this is almost never the case.

To have any chance of meeting current customer expectations or adapting to future ones, we need a true representation of who the decision-makers are, the roles they play and how much control the organization has over the decisions they make. Your Decision-Maker Chart maps who and where your decision-makers are.

More importantly, it also provides an understanding of the different types of decision-makers that exist both inside and outside your organization and the roles they play in meeting customer expectations.

Enablers
These decision-makers are those people that you are dependent upon to get other things done. They are the ones that make something possible.

Experts
These decision-makers possess critical knowledge that others rely upon for their own decision-making.

Influencers
These decision-makers are those with the ability to sway opinion or influence the decisions of others.

Leaders
These decision-makers are those people in a position of authority.

Regulators
These decision-makers are the rule-keepers and
rule-makers. They supervise the decisions of others.

Specialists

These decision-makers possess critical skills that other decision-makers and the organization itself cannot do without.