DECISION ARCHITECTURE ABILITY TOOLS

®

WORKFORCE ARCHITECTURE ABILITY TOOLS

®

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Support Central

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Manage the support experience

for your employees and customers

Digitize, track and monitor every support function and interaction

Now, more than ever, we need to manage both the employee

and customer experience to ensure that communication is clear, interactions are controlled and queries are promptly answered. Support Central by RIVOR is a centrally-managed support platform that digitises, tracks, and monitors support function and their interactions to:

 

• remove outdated shared email inboxes

• support multiple communication channels

• automate workflows

• records all employee and customer interactions 

• optimises employee and customer experience
(all stakeholders)

• enable consistency across all of your support functions

• robust analytics on team and service performance

 

It gives you the means to optimize the employee and customer experience and achieve consistency across

all of your support functions.

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